Returns & Exchanges

At KOOKAÏ, we want you to love your purchase; however, if you change your mind, we offer a flexible returns policy for items returned in their original condition within 21 days of delivery.

1

Initiate Your Return

Log into our online returns portal using your order number and email address to select the items you wish to return and choose your preferred resolution.

2

Package Your Items

Carefully place the items in their original packaging with all KOOKAÏ tags attached, ensuring the garment is unworn, unwashed, and in its original saleable condition.

3

Post Your Parcel

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized post office or collection point.

4

Receive Your Refund

Once our warehouse team inspects and approves your return, your refund or store credit will be processed within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing